Frequently Asked Questions

For peace of mind.

Freight forwarders and carriers have limited liability under international conventions for loss or damage to customer goods. In the case of an incident, your compensation is normally calculated against a “standard” negligent liability clause. Smart Express Cargo Insurance covers the ‘gap’ between our “standard” liability and the full value of your goods.

We handle every shipment with great care but accidents outside of our control can happen. Natural disasters such as floods may also impact your shipment. Logistic Express Insurance is a cost-effective way of protecting your goods and giving you peace of mind. After all, most people have never suffered a fire at home but continue to insure their homes against the risk.

As is common in our industry, we are a limited liability company. Our liability is dictated by International Transport conventions such as ’CMR’, or local law, which will usually equate to only a fraction of the value of your goods, because it is assessed on weight. We must also have been found to be negligent in our handling of your shipment.

Our scale means we bundle thousands of insurance demands together so we can cover higher risk profile business. Also our in-country and sector expertise means we can help you lower your risks.

If your company does not have a contract with Logistic Express Freight, please contact us

It depends on your shipping requirements, distance, size and weight of goods, insurance and the current surcharges in your country.

To track your shipment, simply enter the Logistic Express Shipment Number (either the Logistic Express Order Code or Consignment ID you received from us when booking your shipment)